Customer Care Assistant

Job Description:

Loupedeck is seeking a part-time Customer Care Assistant to join our team in Tampere, Pirkanmaa, FI. As a Customer Care Assistant, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have, and ensuring a positive experience with our products and services.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, troubleshooting, and technical support - Process orders, returns, and exchanges according to company policies - Maintain customer records and update databases with relevant information - Collaborate with other departments to escalate and resolve customer issues - Contribute to the development of customer care processes and procedures - Take on additional projects and tasks as assigned by management

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a customer-focused mindset - Resilient and independent personality traits - Creativity and project management skills - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in Microsoft Office and other relevant software - High school diploma or equivalent

Benefits: - Dental insurance - Free accommodation - Paid overtime

Working Environment: At Loupedeck, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity in our team and support each other in our professional growth and development.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Loupedeck is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.