Customer Care Associate - Work from home

Job Description:

Ponsse, a leading forestry equipment company, is seeking a dedicated and resourceful Customer Care Associate to work from home in Vantaa, Uusimaa, Finland. This part-time entry-level position is perfect for individuals with a passion for customer service and a desire to grow within a dynamic company.

Responsibilities: - Provide exceptional customer service via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Collaborate with internal teams to ensure customer satisfaction - Assist with order processing and tracking - Maintain accurate customer records and documentation - Participate in training and professional development opportunities - Contribute to a positive and supportive team environment

Requirements: - Strong communication skills - Ability to think critically and problem-solve effectively - Excellent teamwork and collaboration skills - Proficient in computer skills and technology - Ability to work independently and manage time effectively - High school diploma or equivalent

Personality Traits: - Dedication to providing excellent customer care - Resourcefulness in finding solutions to customer issues

Soft Skills: - Critical thinking abilities - Strong teamwork skills

Benefits: - Gym membership - Training and professional development opportunities - Travel and spending expenses covered for work-related activities

Working Environment: At Ponsse, we encourage a spirit of exploration and taking calculated risks for growth. Our team is committed to fostering a supportive and inclusive work environment where all employees have the opportunity to thrive.

Equal Opportunity Statement: Ponsse is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of gender, ethnicity, disability, sexual orientation, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.