Customer Care Manager

Job Description:

Enevo, a leading waste management technology company, is seeking a part-time Customer Care Manager to join our team in Turku, Varsinais Suomi, Finland. This position is at a mid-to-senior level and requires a minimum of 7 years of experience in customer care or a related field.

As a Customer Care Manager, your primary responsibility will be to oversee the customer support team and ensure that all customer inquiries and issues are resolved in a timely and satisfactory manner. You will be responsible for training and coaching team members, monitoring performance metrics, and implementing improvements to the customer care process.

Key Responsibilities: - Manage and supervise the customer support team, ensuring all customer inquiries are handled promptly and professionally - Develop and maintain customer care policies and procedures - Analyze customer feedback and data to identify trends and areas for improvement - Collaborate with other departments, such as sales and product development, to address customer needs and concerns - Monitor and report on key performance indicators related to customer care, such as response times and customer satisfaction scores - Implement strategies to improve customer retention and loyalty - Handle escalated customer complaints and provide resolutions as needed - Conduct regular training sessions for customer care team members to improve their skills and knowledge

Requirements: - 7+ years of experience in customer care or a related field - Energetic and driven personality traits - Strong problem-solving skills - Excellent persuasion skills - Ability to work effectively in a fast-paced environment - Bachelor's degree in business or a related field preferred

Benefits: - Company transportation - Travel and spending expenses - Paid sick leave

Working Environment: Our team at Enevo is dedicated to understanding and exceeding customer expectations. We strive to create a positive and collaborative work environment where all team members are valued and supported in their professional growth.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Enevo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.