Remote Customer Care Manager

Job Description:

Kesko is looking for a Remote Customer Care Manager to join our team in Helsinki, Uusimaa, FI. This part-time position is ideal for a candidate with 6 years of experience in customer care management and a proven track record of success in a fast-paced environment.

Responsibilities: - Manage a team of remote customer care representatives, providing guidance, support, and training as needed - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer interactions to ensure quality and consistency - Analyze data and trends to identify areas for improvement and implement solutions - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in customer care management

Requirements: - 6 years of experience in customer care management - Proven experience managing a remote team - Excellent communication and interpersonal skills - Strong attention to detail and problem-solving abilities - Resilient and reliable personality traits - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software

Benefits: - Employee discounts on Kesko products - Opportunities for training and professional development - Travel and spending expenses covered for work-related travel - Supportive working environment that prioritizes quality in all aspects of work, products, and services

Equal Opportunity Statement: Kesko is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-07-14

If you meet the requirements and are ready to take on a challenging role in customer care management, we encourage you to apply for the Remote Customer Care Manager position at Kesko. Join us in providing exceptional service to our customers and shaping the future of customer care in the retail industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.