Customer Care Manager - Work from home

Job Description:

Marimekko, a leading Finnish design house known for its bold prints and colors, is currently seeking a part-time Customer Care Manager to work remotely from home. The ideal candidate will have at least 6 years of experience in customer service roles, with a seniority level of mid-to-senior.

Responsibilities: - Manage a team of customer care representatives remotely, providing guidance and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and complaints, ensuring timely and effective resolution - Monitor key performance metrics and provide regular reports to senior management - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Stay up-to-date on industry trends and best practices in customer care

Requirements: - Hardworking and motivated individual with a passion for delivering exceptional customer service - Strong project management skills, with the ability to prioritize and multitask effectively - Creative problem-solving abilities to address complex customer issues - Excellent communication and interpersonal skills - Proficiency in Microsoft Office and CRM software - Experience in the fashion or retail industry is a plus

Benefits: - Relocation allowance for eligible candidates - Medical coverage for employees and their dependents - Free accommodation during occasional on-site meetings or training sessions

Working Environment: At Marimekko, we believe in prioritizing understanding and empathy in all interactions with our customers. Our team values diversity and inclusivity, and we strive to create a supportive and empowering work environment for all employees.

Deadline to Apply: Interested candidates can submit their applications online by June 23, 2024.

Equal Opportunity Statement: Marimekko is an equal opportunity employer and does not discriminate based on race, gender, age, religion, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.