Customer Care Officer - Work from home

Job Description:

Solita is looking for a Customer Care Officer to join our team on a part-time basis, working remotely from home. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities: - Handle customer inquiries and provide accurate and timely responses via phone, email, and chat - Resolve customer complaints and issues with a focus on customer satisfaction - Maintain customer records and update information as needed - Collaborate with other team members to ensure seamless customer experience - Identify and report trends in customer feedback to improve overall service quality - Adhere to company policies and procedures at all times

Requirements: - Strong communication skills - Ability to work independently and prioritize tasks effectively - Hardworking and confident attitude - Creativity and innovation in problem-solving - No previous experience required, entry-level position

Benefits: - Relocation allowance for eligible candidates - Training and professional development opportunities - Joining bonus for successful candidates - Flexible working hours

Working Environment: At Solita, we believe in fostering a culture of exploration and taking calculated risks for growth. We encourage our team members to think outside the box and push the boundaries of traditional customer service.

Deadline to Apply: Please submit your application by June 29, 2024.

Equal Opportunity Statement: Solita is an equal opportunity employer and welcomes applicants from all backgrounds. We believe in creating a diverse and inclusive work environment where everyone can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.