Customer Care Officer - Work from home

Job Description:

HappyOrNot is seeking a reliable and confident Customer Care Officer to join our team and work from home. As a Customer Care Officer, you will be responsible for providing exceptional customer service and support to our clients. This part-time position at the Associate level requires a minimum of 4 years of experience in customer care or a related field.

Responsibilities: 1. Respond to customer inquiries and provide assistance via phone, email, and chat. 2. Resolve customer issues and complaints in a timely and professional manner. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other team members to ensure customer satisfaction. 5. Identify opportunities for improvement in customer service processes and procedures. 6. Meet and exceed customer satisfaction goals. 7. Provide feedback to management on customer trends and issues.

Requirements: 1. 4 years of experience in customer care or a related field. 2. Strong people management and decision-making skills. 3. Excellent communication and interpersonal abilities. 4. Ability to work independently and as part of a team. 5. Proven track record of delivering high-quality customer service. 6. Proficiency in Microsoft Office and customer service software. 7. Ability to work from home with a reliable internet connection.

Benefits: 1. Joining bonus for new hires. 2. Medical coverage and vision insurance. 3. Opportunities for professional development and growth within the company.

Working Environment: At HappyOrNot, we encourage calculated risk-taking to drive innovation and progress. Our remote work environment promotes collaboration and creativity, allowing employees to thrive in a dynamic and supportive setting.

Equal Opportunity Statement: HappyOrNot is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: 2024-07-03

Join our team and make a positive impact on customer satisfaction at HappyOrNot! Apply now to become our next Customer Care Officer.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.