Customer Care Representative

Job Description:

Lean Entries, a leading company in the [industry] sector, is seeking a part-time Customer Care Representative to join our team in Tampere, Pirkanmaa. As an Associate Level position, the ideal candidate should have at least 4 years of experience in customer service roles.

Responsibilities: 1. Handle customer inquiries and provide solutions in a timely and professional manner. 2. Maintain a high level of customer satisfaction through effective communication and problem-solving. 3. Process orders, returns, and exchanges efficiently to ensure customer needs are met. 4. Collaborate with other departments to resolve customer issues and improve overall customer experience. 5. Keep accurate records of customer interactions and transactions. 6. Identify trends in customer feedback and provide suggestions for improvement. 7. Participate in training sessions to stay informed about product updates and company policies. 8. Contribute to a positive and collaborative team environment.

Requirements: 1. Adaptable personality to handle a variety of customer situations. 2. Confidence in communication and decision-making. 3. Innovative thinking to find unique solutions to customer inquiries. 4. Previous experience in a customer service role for at least 4 years. 5. Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefit: 1. Travel opportunities for training and conferences. 2. Parental leave for work-life balance. 3. Disability insurance for added security.

Working Environment: At Lean Entries, we support employees in their personal and professional development. We provide training opportunities, mentorship, and a welcoming work environment where everyone's input is valued.

Equal Opportunity Statement: Lean Entries is an equal opportunity employer and values diversity in the workplace. We welcome all qualified applicants, regardless of race, gender, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.