Customer Care Representative - Work from home

Job Description:

Normet is currently seeking a passionate and driven Customer Care Representative to join our team on a part-time, work from home basis. As an entry-level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Handle customer inquiries and provide timely and accurate responses via phone, email, and live chat - Assist customers with product information, order processing, and issue resolution - Conduct analysis of customer feedback and provide recommendations to improve customer satisfaction - Utilize emotional intelligence to empathize with customers and provide personalized solutions - Collaborate with other team members to ensure seamless customer experience - Adhere to company policies and procedures to maintain high standards of customer care - Meet and exceed performance targets set by the company

Requirements: - Passionate and driven individual with a desire to excel in customer service - Strong analytical skills to assess customer needs and provide effective solutions - Emotional intelligence to understand and connect with customers on a personal level - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Gym membership - Free accommodation - Life insurance - Opportunity for career growth and advancement within the company

Working Environment: Normet is committed to environmental responsibility and sustainable practices. As a remote-based position, you will have the flexibility to work from the comfort of your own home while contributing to a company that values both its employees and the planet.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: Normet is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.