Customer Service Assistant

Job Description:

MariaDB is seeking a dedicated and confident Customer Service Assistant to join our team in Turku, Varsinais Suomi, Finland. As a part-time, entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Provide excellent customer service via phone, email, and in person - Assist customers with inquiries, concerns, and product information - Handle customer complaints and resolve issues in a professional and timely manner - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience - Help to improve customer satisfaction by contributing ideas and feedback to the customer service team - Assist with administrative tasks as needed - Follow company policies and procedures to ensure customer satisfaction and retention

Requirements: - Strong communication skills, both verbal and written - Ability to work well in a team environment and cooperate with others - Excellent people management skills to handle customer interactions effectively - Highly organized and detail-oriented - Proficient in Microsoft Office and other relevant software - Must be a quick learner and able to adapt to new situations - High school diploma or equivalent

Personality traits: - Dedicated to providing exceptional customer service - Confident in handling various customer interactions

Soft skills: - Cooperation with team members - People management to handle customer inquiries effectively

Benefits: - Disability insurance - Free food - Company transportation

Working environment: At MariaDB, we believe in fostering a culture of innovation and creativity. Join our team and unleash your creativity in a setting that celebrates and nurtures innovation.

Equal Opportunity Statement: MariaDB is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.