Customer Service Assistant

Job Description:

Elisa Corporation is seeking a motivated and confident Customer Service Assistant to join our team in Vantaa, Uusimaa, Finland. This is a part-time position at the Associate Level, with a requirement of at least 4 years of experience in a similar role.

Responsibilities: 1. Interact with customers to provide information in response to inquiries about products and services. 2. Resolve customer complaints via phone, email, mail, or social media. 3. Process orders, forms, applications, and requests. 4. Maintain customer records with accuracy and efficiency. 5. Collaborate with team members to ensure customer satisfaction and retention. 6. Assist in identifying, developing, and implementing process improvements to enhance customer service efficiency. 7. Uphold a high standard of professionalism and service excellence in all customer interactions.

Requirements: 1. Excellent communication and interpersonal skills. 2. Strong critical thinking and problem-solving abilities. 3. Leadership skills to motivate and inspire colleagues. 4. Proficient in Microsoft Office and customer service software. 5. Ability to work in a fast-paced environment while maintaining attention to detail. 6. Bachelor's degree in Business Administration or related field preferred. 7. Must be confident, motivated, and able to work independently. 8. Fluency in Finnish and English required.

Benefits: - Employee discounts on Elisa products and services. - Joining Bonus for new employees. - Medical coverage for all employees.

Working Environment: At Elisa Corporation, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We encourage our employees to take the initiative and contribute to the success of the company.

Deadline to Apply: Interested candidates should submit their application by May 15, 2024.

Equal Opportunity Statement: Elisa Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.