Customer Service Assistant

Fortum is seeking a highly motivated and detail-oriented individual to join our team as a part-time Customer Service Assistant in Tampere, Pirkanmaa, Finland. As an entry-level position, no prior experience is required, making this an excellent opportunity for someone looking to kickstart their career in customer service.

Responsibilities: 1. Provide excellent customer service through various communication channels, including phone, email, and in-person interactions. 2. Assist customers with inquiries, troubleshooting, and problem resolution. 3. Process orders, returns, and exchanges efficiently and accurately. 4. Maintain customer records and ensure data accuracy in the CRM system. 5. Collaborate with team members to ensure a smooth and seamless customer experience. 6. Handle customer complaints and follow up to ensure complete satisfaction. 7. Assist in special projects and initiatives as assigned by the Customer Service Manager. 8. Uphold Fortum's commitment to excellence and high standards in all customer interactions.

Requirements: 1. Independent and hardworking individual with a strong work ethic. 2. Excellent teamwork skills with the ability to collaborate effectively with colleagues. 3. Basic project management skills to handle multiple tasks concurrently. 4. Strong communication skills, both verbal and written. 5. Proficiency in Microsoft Office applications and familiarity with CRM systems is a plus. 6. Ability to adapt to a fast-paced and dynamic work environment. 7. Must be fluent in Finnish and have a good command of English.

Benefits: 1. Employee discounts on Fortum products and services. 2. Vision insurance and dental insurance coverage. 3. Opportunities for growth and advancement within the company.

Working Environment: At Fortum, we strive for excellence and uphold high standards in all our endeavors. We value diversity, innovation, and collaboration in our workplace culture.

Equal Opportunity Statement: Fortum is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: July 14, 2024

If you are a self-motivated individual with a passion for customer service, please submit your application for the Customer Service Assistant position at Fortum today. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.