Customer Service Associate - Work from home

Olvi, a leading beverage company based in Tampere, Pirkanmaa, FI, is seeking a part-time Customer Service Associate to join our team. This position allows you to work from the comfort of your home, providing flexibility and convenience to fit into your lifestyle.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with empathy and efficiency - Process orders, returns, and exchanges accurately - Maintain customer records and database with updated information - Collaborate with other team members to ensure customer satisfaction - Provide feedback to improve customer service procedures and systems

Requirements: - 4 years of relevant experience in customer service - Strong communication skills and ability to empathize with customers - Resilient and independent, able to work effectively in a remote setting - Emotional intelligence and critical thinking skills - Proficiency in using customer service software and Microsoft Office applications - High school diploma or equivalent required

Benefits: - Relocation allowance for eligible candidates - Company transportation for work-related travel - Travel opportunities for training and conferences

Working Environment: At Olvi, we are committed to environmental responsibility and sustainable practices. Joining our team means contributing to a greener future and promoting eco-conscious values.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Olvi is an equal opportunity employer and welcomes applications from individuals of all backgrounds, regardless of race, gender, religion, or sexual orientation. We believe in creating a diverse and inclusive work environment where everyone can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.