Customer Service Associate - Work from home

As a Customer Service Associate at Neles, located in Espoo, Uusimaa, FI, you will have the opportunity to work from home on a part-time basis. We are seeking an individual with at least 3 years of experience in customer service who is confident, motivated, and possesses strong problem-solving and strategic planning skills.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolving customer complaints and issues effectively and efficiently. 3. Providing product and service information to customers. 4. Processing orders, returns, and refunds accurately. 5. Collaborating with other teams within the company to address customer concerns. 6. Maintaining accurate records of customer interactions and transactions.

Requirements: 1. Minimum of 3 years of customer service experience. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and strategic planning skills. 4. Ability to work independently and as part of a team. 5. Proficiency in using customer service software and tools. 6. High school diploma or equivalent.

Benefits: 1. Travel and spending expenses covered. 2. Remote work flexibility. 3. Opportunities for training and professional development.

Working Environment: At Neles, we thrive in a culture that embraces change and responds resiliently to challenges. As a Customer Service Associate, you will have the opportunity to contribute to our dynamic and innovative work environment from the comfort of your own home.

Deadline to apply: 2024-07-07

Equal Opportunity Statement: Neles is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.