Customer Service Manager

Job Description:

M-Files is seeking a dedicated and adaptable Customer Service Manager to join our team in Tampere, Pirkanmaa, Finland. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in customer service management and possess strong emotional intelligence and problem-solving skills.

Responsibilities: - Develop and implement customer service policies and procedures - Manage a team of customer service representatives - Monitor and analyze customer service performance metrics - Resolve complex customer issues and escalations - Collaborate with other departments to improve overall customer experience - Conduct training and development for customer service staff - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Bachelor's degree in Business Administration or related field - 7+ years of experience in customer service management - Strong leadership and communication skills - Ability to adapt to a fast-paced environment - Proven track record of problem-solving and decision-making - Experience with CRM systems and customer service software

Benefits: - Vision insurance - Medical coverage - Gym membership

Working Environment: At M-Files, we pride ourselves on being a company that transcends borders and promotes collaboration on a global scale. Our team is diverse, dynamic, and dedicated to delivering exceptional customer service. As a Customer Service Manager, you will have the opportunity to work in a supportive and inclusive environment where your ideas and contributions are valued.

Equal Opportunity Statement: M-Files is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: May 6, 2024

If you meet the requirements and are excited about the opportunity to join our team, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.