Customer Service Manager

Job Description:

Wolt is looking for a highly experienced and skilled Customer Service Manager to join our team in Tampere, Pirkanmaa. As a Customer Service Manager, you will be responsible for overseeing the customer service team and ensuring that all customer inquiries and issues are resolved promptly and effectively.

Responsibilities: - Manage and lead the customer service team to provide exceptional service to all customers - Develop and implement strategies to improve customer service processes and procedures - Monitor customer service metrics and KPIs to identify areas for improvement - Handle escalated customer issues and complaints in a professional and timely manner - Train and mentor customer service representatives to ensure they have the skills and knowledge to effectively assist customers - Collaborate with other departments, such as IT and operations, to resolve customer issues and improve overall customer experience - Develop and maintain relationships with key customers and stakeholders - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business, hospitality, or related field - 8+ years of experience in a customer service management role - Excellent communication and interpersonal skills - Strong leadership abilities and a proven track record of managing a team - Adaptable and able to thrive in a fast-paced environment - Hardworking and dedicated to providing exceptional service to customers - Proven problem-solving skills and the ability to think critically - Strong time management and organizational skills - Proficiency in customer service software and tools

Benefits: - Parental leave - Life insurance - Joining Bonus

Working Environment: At Wolt, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing the best possible service to our customers while utilizing the latest technology to streamline processes and improve customer experience.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Wolt is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.