Remote Customer Service Manager

Loupedeck is seeking a passionate and motivated Remote Customer Service Manager to join our team in Turku, Varsinais Suomi, Finland. This is a part-time position at a mid-to-senior level with a requirement of at least 8 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer service representatives, ensuring high-quality support for our customers - Develop and implement customer service policies and procedures - Oversee the resolution of customer issues and escalations in a timely manner - Monitor key performance indicators and provide regular reports to senior management - Collaborate with other departments to improve overall customer experience - Train and mentor team members to enhance their skills and knowledge - Stay up-to-date with industry trends and best practices in customer service management

Requirements: - Bachelor's degree in a related field - Proven experience in customer service management - Strong project management skills - Excellent communication and interpersonal skills - Ability to persuade and influence others - Experience with remote team management is a plus

Benefits: - Medical coverage - Parental leave - Visa sponsorship

Working environment: At Loupedeck, we support employees in their personal and professional development. We believe in creating a positive and inclusive work environment where everyone can thrive and grow.

Deadline to apply: May 18, 2024

Equal opportunity statement: Loupedeck is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.