Customer Service Officer

Job Description:

Omocom is seeking a part-time Customer Service Officer to join our team in Vantaa, Uusimaa, FI. As an Associate Level Customer Service Officer with at least 4 years of experience, you will play a key role in ensuring customer satisfaction and loyalty through exceptional service and support.

Responsibilities: - Manage customer inquiries and provide timely and accurate responses via phone, email, and live chat - Resolve customer complaints and issues in a professional and efficient manner - Process orders, returns, and exchanges accurately - Collaborate with other departments to address customer needs and improve overall customer experience - Identify opportunities for process improvement and implement innovative solutions - Assist with special projects and initiatives as needed - Maintain detailed records of customer interactions and transactions

Requirements: - 4+ years of experience in customer service or a related field - Independent and motivated with a strong focus on customer satisfaction - Demonstrated innovation and project management skills - Excellent communication and problem-solving skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Visa sponsorship available for qualified candidates

Benefits: - Paid overtime for additional hours worked - Employee discounts on company products and services - Visa sponsorship for eligible candidates

Working Environment: At Omocom, we foster transparency and open dialogue for effective communication at all levels. We encourage collaboration and teamwork to achieve our goals and deliver outstanding service to our customers.

Deadline to Apply: Please submit your application by May 1, 2024

Equal Opportunity Statement: Omocom is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, gender, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.