Remote Customer Service Officer

Job Description:

Hartwall, a leading company in the beverage industry, is looking for a Remote Customer Service Officer to join their team in Turku, Varsinais Suomi, Finland. This part-time position is perfect for individuals who are looking to kickstart their career in customer service.

Responsibilities: 1. Respond to customer inquiries and provide information about products and services offered by Hartwall. 2. Process customer orders and ensure timely delivery. 3. Handle customer complaints and issues with professionalism and empathy. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Stay up-to-date on product knowledge and company policies. 7. Continuously look for opportunities to innovate and improve customer service processes. 8. Participate in CSR initiatives and contribute to the community through volunteering and fundraising efforts.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Resilient and adaptable nature to handle challenging situations with grace. 3. Strong communication and interpersonal skills. 4. Ability to work independently and prioritize tasks effectively. 5. Innovative mindset and a willingness to suggest improvements. 6. Team player with a cooperative attitude towards colleagues and customers. 7. Proficient in using computer software and CRM systems.

Benefits: 1. Retirement plan to secure your future. 2. Parental leave to support work-life balance. 3. Gym membership to promote employee wellness.

Working Environment: At Hartwall, we believe in giving back to the community through our corporate social responsibility initiatives. Join us in making a positive impact on society while growing your career in customer service.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: Hartwall is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.