Remote Customer Service Officer

Job description:

We are looking for a Remote Customer Service Officer to join our team at Paulig, a leading food and beverage company based in Helsinki, Uusimaa, Finland. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service.

Responsibilities: - Provide excellent remote customer service to our clients through phone, email, and chat - Handle customer inquiries, complaints, and feedback in a professional manner - Assist customers with placing orders, tracking shipments, and resolving any issues that may arise - Collaborate with other team members to ensure prompt and accurate responses to customer queries - Monitor customer satisfaction levels and identify areas for improvement

Requirements: - Energetic and adaptable personality traits - Strong people management and strategic planning soft skills - Excellent communication and problem-solving skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Fluency in English, knowledge of other languages is a plus

Benefits: - Employee discounts on our products - Free food and beverages during working hours - Travel opportunities to attend conferences and events

Working environment: At Paulig, we strive to create an environment that sparks creativity and motivation, inspiring greatness in our employees. You will have the opportunity to work in a dynamic, fast-paced industry with room for growth and development.

Deadline to apply: July 13, 2024

Equal opportunity statement: Paulig is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability.

Join us and be a part of a team that is dedicated to providing top-notch customer service and making a positive impact in the food and beverage industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.