Customer Service Officer - Work from home

Job Description:

Sensible 4 is seeking a dedicated Customer Service Officer to join our team on a part-time basis, working from home. As a Customer Service Officer, you will be responsible for providing excellent customer support to our clients, ensuring their needs are met and issues are resolved in a timely manner. This role is essential in maintaining positive relationships with our customers and contributing to the overall success of our business.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and courteous manner - Assist customers with account management, product information, and troubleshooting - Process customer orders, returns, and refunds accurately and efficiently - Collaborate with other team members to address customer concerns and enhance the customer experience - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Identify and escalate priority issues to the appropriate department for resolution - Contribute to the continuous improvement of customer service processes and procedures

Requirements: - Associate degree or equivalent work experience - Minimum of 2 years of customer service experience - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and prioritize tasks effectively - Reliable and able to work flexible hours - Adaptability to changing circumstances and customer needs - Creative thinking and willingness to suggest innovative solutions

Personality traits: reliable, independent Soft skills: adaptability, creativity

Benefits: - Vision insurance - Paid sick leave - Travel opportunities

Working environment: At Sensible 4, we value diversity and inclusivity. We strive to create a culture of belonging where every team member feels respected and valued. As a Customer Service Officer, you will have the opportunity to contribute to this inclusive environment and help pave the way for a more diverse and equitable workplace.

Deadline to apply: 2024-06-28

Equal opportunity statement: Sensible 4 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to creating a diverse and inclusive workforce and welcome applicants from all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.