Customer Service Specialist

As a Customer Service Specialist at Hilton in Vantaa, Uusimaa, Finland, you will be responsible for providing exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly and effectively. This part-time position at the Associate level requires a minimum of 4 years of experience in a customer service role.

Responsibilities: 1. Greet and welcome guests in a friendly and professional manner. 2. Assist guests with check-in and check-out procedures. 3. Respond to guest inquiries and resolve any issues or complaints in a timely manner. 4. Provide information about hotel amenities, services, and local attractions. 5. Process reservations and bookings accurately. 6. Maintain a clean and organized work area. 7. Collaborate with other departments to ensure guest satisfaction. 8. Uphold Hilton's high standards of customer service at all times.

Requirements: 1. Confident and resourceful personality traits. 2. Strong critical thinking and problem-solving skills. 3. Ability to innovate and adapt to changing circumstances. 4. Excellent communication and interpersonal skills. 5. Previous experience in a customer service role preferred.

Benefits: 1. Free accommodation at select Hilton properties. 2. Joining bonus for new employees. 3. Parental leave for eligible employees.

Working environment: At Hilton, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to contribute new ideas and make a positive impact on the guest experience.

Equal opportunity statement: Hilton is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or national origin.

Deadline to apply: 2024-05-18

Don't miss this opportunity to join a global leader in hospitality and provide exceptional customer service to our guests at Hilton in Vantaa, Finland. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.