Customer Success Associate

Job Description:

As a Customer Success Associate at M-Files, you will be responsible for building and maintaining strong relationships with our customers to ensure their success with our products and services. You will serve as the primary point of contact for customers, addressing any issues or concerns they may have, and proactively seeking opportunities to help them maximize the value they receive from our solutions.

Responsibilities: - Act as a trusted advisor to customers, providing guidance on best practices and strategies to achieve their goals - Manage onboarding and training processes for new customers to ensure a smooth transition to our platform - Monitor customer usage and engagement to identify opportunities for upselling or cross-selling additional products or services - Collaborate with internal teams to address customer needs and resolve any technical or operational issues in a timely manner - Develop and maintain customer success metrics and KPIs to track and measure outcomes

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 4+ years of experience in a customer-facing role, preferably in a SaaS or technology company - Strong interpersonal and communication skills, with the ability to build rapport and trust with customers - Adaptable and reliable, able to thrive in a fast-paced and dynamic environment - Creative and critical thinking skills to problem-solve and develop innovative solutions for customers

Benefits: - Paid overtime for any extra hours worked - Training and professional development opportunities to enhance your skills and knowledge - Paid sick leave to prioritize your health and well-being

Working Environment: At M-Files, we value autonomy and independence, trusting our employees to excel in their roles and contribute to our success. We provide a supportive and collaborative work environment where you can grow and thrive.

Equal Opportunity Statement: M-Files is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.