Customer Success Associate

Job Description:

Elliptic Labs is seeking a dedicated and resourceful Customer Success Associate to join our team in Vantaa, Finland. As an entry-level position, no prior experience is required, making this the perfect opportunity for those looking to kickstart their career in customer success.

Responsibilities: - Act as the primary point of contact for customers, providing support, guidance, and solutions to ensure their success with our products and services - Build and maintain strong relationships with customers, understanding their needs and working proactively to address any issues or concerns - Collaborate with cross-functional teams such as sales, product development, and marketing to ensure a seamless customer experience - Identify opportunities to upsell or cross-sell additional products or services to existing customers - Utilize creative problem-solving skills to resolve customer inquiries and provide innovative solutions - Manage and prioritize multiple customer accounts simultaneously, ensuring all deadlines and deliverables are met - Gather and analyze customer feedback to continuously improve our products and services - Assist in the development of customer success strategies and best practices

Requirements: - Strong interpersonal skills with a focus on people management, able to effectively communicate and build relationships with customers - High level of creativity and resourcefulness, able to think outside the box to provide solutions to customer challenges - A passion for customer success and a dedication to ensuring the satisfaction and retention of customers - Ability to work independently and collaboratively in a fast-paced environment - Excellent time management and organizational skills, able to prioritize tasks and meet deadlines - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Visa sponsorship for eligible candidates - Training and professional development opportunities to enhance skills and knowledge - Paid Time Off (PTO) for work-life balance - Opportunities for growth and advancement within the company

Working Environment: At Elliptic Labs, we believe in injecting a sense of joy and vibrancy into the work environment. We foster a culture of collaboration, creativity, and innovation, where every team member is valued and encouraged to contribute their unique skills and perspectives.

Equal Opportunity Statement: Elliptic Labs is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected for their individual differences. All qualified individuals are encouraged to apply.

Deadline to Apply: July 15, 2024

If you are a dedicated and resourceful individual with a passion for customer success, we invite you to apply for the Customer Success Associate position at Elliptic Labs. Join our team and be a part of shaping the future of customer success in the technology industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.