Customer Success Associate - Work from home

Job Description:

Neste is seeking a motivated and confident Customer Success Associate to join our team on a part-time basis, working remotely from home. As an Associate Level role, we require a minimum of 4 years of experience in a customer-facing role.

Responsibilities: - Engage with customers via phone, email, and chat to ensure their needs are met and issues are resolved in a timely manner - Provide excellent customer service and serve as a primary point of contact for customer inquiries - Develop and maintain strong relationships with customers to drive retention and satisfaction - Collaborate with cross-functional teams to address customer concerns and improve overall customer experience - Analyze customer data and feedback to identify trends and opportunities for improvement - Contribute to the development and implementation of customer success strategies - Stay up-to-date on industry trends and best practices to enhance customer success initiatives

Requirements: - Bachelor's degree in Business Administration or related field preferred - Strong communication and interpersonal skills - Proven ability to problem solve and think innovatively - Excellent analytical skills to interpret data and make informed decisions - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - A passion for delivering exceptional customer service

Benefits: - Paid Time Off (PTO) - Disability insurance - Paid overtime

Working Environment: At Neste, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to driving innovation and sustainability in everything we do. As a Customer Success Associate, you will have the opportunity to make a real impact and contribute to the success of our customers and our company.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Neste is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.