Customer Success Manager

Job Description:

We are looking for a passionate and driven Customer Success Manager to join our team at Tamturbo in Tampere, Pirkanmaa, Finland. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers by building strong relationships and providing excellent service.

Responsibilities: - Develop and maintain strong relationships with customers to understand their needs and ensure their success with our products or services - Serve as the main point of contact for customers, handling inquiries, resolving issues, and providing support - Collaborate with sales, marketing, and product development teams to help improve the customer experience - Create and implement strategic plans to drive customer engagement and retention - Monitor customer usage and identify opportunities for upselling or cross-selling - Conduct regular check-ins and customer reviews to track progress and address any issues - Provide training and guidance to customers on how to effectively use our products or services - Negotiate contract renewals and pricing terms with customers

Requirements: - Bachelor's degree in business, marketing, or a related field - Minimum of 5 years of experience in customer success or account management roles - Strong communication and interpersonal skills - Ability to think strategically and problem-solve effectively - Proven track record of building and maintaining relationships with customers - Experience in strategic planning and negotiation - Passion for customer success and delivering excellent service

Benefits: - Free food provided at the office - Gym membership reimbursement - Life insurance coverage

Working Environment: At Tamturbo, we value building strong connections and treating colleagues like an extended family. Our team is collaborative, supportive, and dedicated to achieving success together.

Equal Opportunity Statement: Tamturbo is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.