Customer Success Manager

Job Description:

Swappie is seeking a highly skilled and experienced Customer Success Manager to join our team in Turku, Finland. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their success and satisfaction with our products and services. This is a part-time position suitable for a candidate with mid-to-senior level experience and a minimum of 7 years in a similar role.

Responsibilities: - Develop and implement customer success strategies to drive customer satisfaction and retention - Act as the primary point of contact for customers, addressing their inquiries and providing timely and effective solutions - Collaborate with internal teams to ensure seamless customer onboarding and support processes - Proactively monitor customer accounts and identify opportunities for upselling and cross-selling - Conduct regular check-ins and follow-ups to ensure customers are achieving their desired outcomes - Analyze customer feedback and data to provide insights for product improvements and development - Provide ongoing training and support to customers to maximize their use of our products and services

Requirements: - 7+ years of experience in customer success or account management roles - Motivated and confident personality traits with excellent interpersonal skills - Strong planning and cooperation skills - Proven track record of successfully managing customer relationships and driving customer success - Familiarity with CRM software and customer success tools - Bachelor's degree in Business Administration, Marketing, or a related field - Excellent communication skills in both Finnish and English

Benefits: - Employee discounts - Paid sick leave - Remote work flexibility

Working Environment: As a Customer Success Manager at Swappie, you will be part of a team that leads the industry through cutting-edge ideas and solutions. We foster a collaborative and inclusive working environment where your contributions are valued and recognized.

Equal Opportunity Statement: Swappie is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified candidates are encouraged to apply.

Deadline to apply: July 4, 2024

Join Swappie today and help us revolutionize the customer success experience for our clients!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.