Customer Success Manager - Work from home

Job Description:

Marimekko is seeking a passionate and energetic Customer Success Manager to join our team on a part-time basis. As a remote employee based in Tampere, Pirkanmaa, FI, you will have the opportunity to work from the comfort of your own home while still making a significant impact on our customers' experience.

Responsibilities: - Build and maintain strong relationships with key customers to ensure their success and satisfaction with our products and services - Serve as the main point of contact for customer inquiries, concerns, and escalations - Drive adoption and usage of our products through effective training and ongoing support - Collaborate with internal teams to address customer needs and provide feedback for product improvements - Develop customer success strategies and plans to drive retention and growth - Analyze customer data and create reports to track key performance metrics - Provide leadership and mentorship to junior team members in the customer success department - Stay up-to-date on industry trends and best practices to continuously improve customer success strategies

Requirements: - Bachelor's degree in a related field - 8+ years of experience in customer success, account management, or a related role - Strong leadership and people management skills - Excellent communication and interpersonal skills - Proven track record of building and maintaining successful customer relationships - Ability to work independently and manage time effectively in a remote environment - Experience with CRM software and customer success tools - Passion for delivering exceptional customer service

Personality traits: passionate, energetic

Soft skills: leadership, people management

Benefits: - Travel opportunities - Dental insurance - Disability insurance

Working environment: At Marimekko, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative environment where every team member can thrive and contribute to our success.

Equal Opportunity Statement: Marimekko is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can reach their full potential. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.