Customer Success Representative

Job Description:

Wärtsilä is currently seeking a part-time Customer Success Representative to join our team in Helsinki, Uusimaa. As an Associate level position, we require a candidate with at least 3 years of experience in a customer-facing role. The ideal candidate will possess the personality traits of reliability and independence, as well as strong soft skills in project management and communication.

Responsibilities: - Develop strong relationships with customers to ensure their success with our products and services - Act as a liaison between the customer and internal teams to ensure timely and successful delivery of solutions - Provide product demonstrations and training to customers as needed - Identify opportunities for upselling or cross-selling additional products and services - Proactively gather customer feedback and communicate internally to drive product improvements - Manage customer escalations and provide solutions in a timely manner - Leverage data to drive strategic initiatives and inform decision-making processes

Requirements: - At least 3 years of experience in a customer-facing role - Excellent communication skills, both written and verbal - Strong project management skills and ability to prioritize tasks effectively - Reliable and independent work ethic - Ability to work well in a team and collaborate with cross-functional teams - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or related field is preferred

Benefits: - Remote work flexibility - Medical coverage - Free food - Opportunity for professional development and growth within the company

Working Environment: At Wärtsilä, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and customer success. As a Customer Success Representative, you will have the opportunity to work in a dynamic and fast-paced environment where your contributions make a meaningful impact.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Wärtsilä is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.