Remote Customer Success Representative

Job Description:

Vire Labs, a cutting-edge technology company based in Vantaa, Finland, is seeking a Remote Customer Success Representative to join our dynamic team. As a part-time position with an entry-level seniority, this role is perfect for motivated and energetic individuals who are looking to kickstart their career in customer success.

Responsibilities: - Communicate with customers via phone, email, and chat to provide exceptional support and ensure customer satisfaction - Act as a liaison between customers and internal teams to address any issues or concerns in a timely manner - Help customers navigate our products and services and provide training and guidance as needed - Monitor customer feedback and escalate any recurring issues to the appropriate teams for resolution - Collaborate with the sales team to onboard new customers and ensure a smooth transition - Assist with creating and maintaining customer success documentation and resources - Participate in ongoing training and development to stay current on product updates and industry trends

Requirements: - 1 year of experience in customer service or a related field - Motivated and energetic personality with excellent communication skills - Strong presentation and project management skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a related field is preferred

Benefits: - Parental leave - Company equipment provided - Dental insurance coverage - Opportunity to work for a company that transcends borders and promotes collaboration on a global scale

Working Environment: At Vire Labs, we believe in creating a diverse and inclusive work environment where all employees can thrive. We encourage open communication, creativity, and collaboration across teams and departments.

Equal Opportunity Statement: Vire Labs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-05

If you are passionate about customer success and eager to grow in a global company, we invite you to apply for the Remote Customer Success Representative position at Vire Labs. Join us in shaping the future of technology and customer experience!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.