Customer Success Specialist

Job Description:

As a Customer Success Specialist at IQM Quantum Computers, you will play a crucial role in ensuring the satisfaction and success of our valued customers. In this entry-level position, you will be responsible for building strong relationships with customers, addressing their needs, and providing them with exceptional support throughout their journey with our company.

Responsibilities: - Proactively reach out to customers to offer support and guidance - Assist customers with onboarding, product training, and troubleshooting - Act as the main point of contact for customer inquiries, issues, and feedback - Collaborate with internal teams to address customer concerns and improve overall customer experience - Monitor customer usage and provide insights to help customers maximize the value of our products - Identify opportunities for upselling and cross-selling additional products or services - Maintain accurate customer records and documentation in our CRM system

Requirements: - 1 year of experience in a customer-facing role - Motivated and driven to exceed customer expectations - Strong problem-solving skills and ability to navigate complex customer situations - Excellent people management skills to effectively communicate and build relationships with customers - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite - Bachelor's degree in a related field is a plus

Benefits: - Life insurance - Medical coverage - Disability insurance

Working Environment: At IQM Quantum Computers, we offer a flexible work environment that values adaptability and efficiency. You will have the opportunity to work with a dynamic team of professionals who are passionate about pushing the boundaries of quantum computing.

Equal Opportunity Statement: IQM Quantum Computers is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.