Remote Customer Success Specialist

Job Description:

Basware is currently seeking a part-time Remote Customer Success Specialist to join our team in Espoo, Uusimaa, Finland. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction with our products and services.

Responsibilities: - Serve as the main point of contact for customers, responding to inquiries and providing solutions to any issues they may encounter - Conduct regular check-ins with customers to assess their overall satisfaction and identify any areas for improvement - Collaborate with internal teams to ensure timely resolution of customer concerns and escalations - Identify opportunities for upselling or cross-selling additional products or services to existing customers - Provide product training and support to customers as needed - Maintain accurate records of customer interactions and transactions

Requirements: - 3 years of experience in a customer-facing role - Confident and energetic personality - Strong teamwork and critical thinking skills - Excellent communication and interpersonal skills - Ability to work remotely and independently

Benefits: - Free food - Medical coverage - Paid sick leave

Working Environment: At Basware, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and growth, and provide our employees with the resources and support they need to succeed.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Basware is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.