Customer Success Specialist

Job Description:

IQM Quantum Computers is seeking a part-time Customer Success Specialist to join our team in Turku, Varsinais Suomi, FI. As an Associate Level position, we are looking for a candidate with at least 2 years of experience in a similar role.

Responsibilities: 1. Build and maintain strong relationships with customers to ensure their success with our products. 2. Serve as the primary point of contact for customers, providing assistance and support as needed. 3. Collaborate with internal teams to address customer needs and resolve issues in a timely manner. 4. Develop and implement strategies to increase customer satisfaction and retention. 5. Provide product demonstrations and training to customers to ensure they are maximizing the use of our technology. 6. Analyze customer data to identify trends and opportunities for improvement. 7. Communicate customer feedback and insights to the product development team to drive future enhancements. 8. Assist with onboarding new customers and conducting follow-up to ensure a smooth transition.

Requirements: 1. Hardworking and motivated individual who is dedicated to customer success. 2. Excellent decision-making skills and the ability to prioritize tasks effectively. 3. Strong communication skills, both written and verbal. 4. Previous experience in a customer-facing role preferred. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to work well in a fast-paced environment and adapt to changing priorities.

Benefits: - Dental insurance - Gym membership - Paid overtime

Working Environment: At IQM Quantum Computers, we strive to inject a sense of joy and vibrancy into our work environment. We believe that a positive and engaging workplace leads to better outcomes for our team and our customers.

Equal Opportunity Statement: IQM Quantum Computers is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 3, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Customer Success Specialist, we encourage you to apply by the deadline specified above. We look forward to receiving your application and learning more about how you can contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.