Remote Customer Support Assistant

Job Description:

ZenRobotics is seeking a part-time Remote Customer Support Assistant to join our team in Helsinki, Finland. As an Associate Level team member, you will be responsible for providing exemplary customer support to our clients remotely. This position requires at least 3 years of experience in customer service or a related field.

Responsibilities: - Act as the primary point of contact for customer inquiries and concerns - Respond to customer emails, phone calls, and messages in a timely and professional manner - Provide technical support and troubleshooting for customers using our products - Collaborate with other teams within the company to address customer issues effectively - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Stay knowledgeable about company products and services to better assist customers - Meet or exceed customer satisfaction and retention goals

Requirements: - Energetic and passionate about providing exceptional customer service - Strong emotional intelligence and the ability to empathize with customers - Excellent communication and persuasion skills - Proficient in using customer support software and tools - Ability to work independently and prioritize tasks efficiently - Fluency in English (additional languages a plus) - Experience in a remote customer support role is preferred - Must have a reliable internet connection and a quiet workspace - Must be available to work flexible hours as needed

Benefits: - Joining Bonus - Travel & spending expenses covered - Opportunities for travel to different locations for training or customer visits

Working Environment: At ZenRobotics, you will flourish in a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to learn, grow, and innovate in a supportive and collaborative environment.

Deadline to Apply: Interested candidates are encouraged to apply by June 26, 2024.

Equal Opportunity Statement: ZenRobotics is an equal opportunity employer and values diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.