Customer Support Assistant - Work from home

Job Description:

Inscripta is seeking a dynamic and energetic Customer Support Assistant to join our team on a part-time basis, working remotely from home in Turku, Varsinais Suomi, Finland. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer support roles.

Responsibilities: - Provide excellent customer service and support to our clients via phone, email, and chat - Respond to customer inquiries and resolve issues in a timely and professional manner - Conduct research to answer customer questions and provide accurate information - Assist customers with product usage, troubleshooting, and technical support - Document all customer interactions and resolutions in our CRM system - Collaborate with the sales and product teams to address customer feedback and improve our products and services - Use your decision-making skills to solve problems and escalate issues as needed

Requirements: - Energetic and reliable personality traits - Strong research skills and ability to make informed decisions - Excellent communication skills, both written and verbal - Previous experience in customer support or a related field - Ability to work independently and meet deadlines - Proficiency in Microsoft Office and CRM systems - Bachelor's degree in a relevant field is preferred

Benefits: - Travel and spending expenses covered - Paid Time Off (PTO) for part-time employees - Free food provided for remote workers

Working Environment: At Inscripta, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous learning. As a remote employee, you will have the opportunity to work independently while still being connected to our team through regular virtual meetings and communication channels.

Equal Opportunity Statement: Inscripta is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where everyone feels welcome and valued.

Deadline to Apply: May 29, 2024

If you have the necessary skills and experience to excel in this role, we encourage you to apply and join our team at Inscripta.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.