Customer Support Manager

Job Description:

We are looking for a dynamic and experienced Customer Support Manager to join our team at Vaisala in Tampere, Pirkanmaa, FI. As a part-time position requiring mid-to-senior level experience with a minimum of 8 years in customer support, this role is ideal for someone who is driven and adaptable, with strong decision-making and critical thinking skills.

Responsibilities: - Manage and lead a team of customer support representatives, ensuring they provide exceptional service and support to our customers - Develop and implement strategies to enhance the overall customer support experience - Collaborate with cross-functional teams to address customer issues and improve processes - Analyze customer feedback and data to identify areas for improvement and implement necessary changes - Ensure compliance with company policies and procedures related to customer support - Handle escalated customer issues and provide resolution in a timely and effective manner - Monitor and report on key performance indicators related to customer support

Requirements: - Bachelor's degree in business administration or a related field - Proven track record of at least 8 years in customer support, with a minimum of 3 years in a managerial role - Strong leadership and interpersonal skills - Excellent communication and problem-solving abilities - Demonstrated decision-making and critical thinking skills - Experience in handling customer escalations and resolving conflicts - Ability to work independently and collaboratively in a fast-paced environment - Proficiency in CRM software and other customer support tools

Benefits: - Joining Bonus - Paid overtime - Disability insurance - An environment where technology is harnessed to drive innovation and efficiency

Equal Opportunity Statement: Vaisala is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other protected classification as required by law. We value diversity and inclusion in the workplace and encourage qualified candidates from all backgrounds to apply.

Deadline to apply: 2024-06-29

If you meet the requirements and are ready to take on this exciting opportunity as a Customer Support Manager at Vaisala, we look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.