Remote Customer Support Manager

GrainSense is seeking a dedicated and experienced Remote Customer Support Manager to join our team in Turku, Finland. As a leader in agricultural technology, GrainSense provides farmers with innovative solutions to optimize their crop production. The ideal candidate for this part-time position should have at least 8 years of experience in customer support or a related field, with a proven track record of success.

Responsibilities: - Manage a team of remote customer support representatives, ensuring timely and effective responses to customer inquiries - Develop and implement strategies to improve customer satisfaction and retention - Monitor key performance indicators and provide regular reports to senior management - Collaborate with cross-functional teams to streamline processes and enhance the customer experience - Stay informed about industry trends and best practices in customer support

Requirements: - Bachelor's degree in business administration or a related field - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication skills, both written and verbal - Demonstrated ability to problem-solve and make sound decisions under pressure - Hardworking and resilient, with a commitment to delivering exceptional customer service

Benefits: - Training & professional development opportunities to support your career growth - Retirement plan to help secure your future - Free accommodation for remote work, creating a comfortable and productive environment

Working environment: At GrainSense, we prioritize quality in all aspects of our work, products, and services. As a Remote Customer Support Manager, you will play a crucial role in upholding this standard and ensuring that our customers receive the highest level of support.

Equal Opportunity Statement: GrainSense is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where everyone is respected and valued. All qualified candidates are encouraged to apply by the deadline of July 5, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.