Customer Support Manager

Job Description:

We are looking for a dynamic and experienced Customer Support Manager to join our team at Altia in Helsinki, Finland. As a Customer Support Manager, you will be responsible for overseeing and managing our customer support team to ensure all customer inquiries and issues are resolved in a timely and satisfactory manner.

Responsibilities: - Lead, mentor, and coach the customer support team to provide excellent service to our customers - Develop and implement customer support policies and procedures - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with other departments to address customer concerns and improve overall customer experience - Train new team members on customer support protocols and best practices - Handle escalated customer inquiries and issues - Track and report on key performance indicators related to customer support

Requirements: - 5+ years of experience in customer support or a related field - Energetic and dedicated personality traits - Strong analytical and problem-solving skills - Innovative thinking and ability to implement new ideas - Excellent communication and interpersonal skills - Experience with customer support software and tools - Ability to work in a fast-paced environment and handle multiple priorities - Bachelor's degree in business administration or a related field preferred

Benefits: - Paid Time Off (PTO) - Paid sick leave - Joining Bonus

Working Environment: At Altia, we strive to cultivate a sense of ownership and responsibility at every level. We believe in providing our employees with a supportive and collaborative work environment where they can thrive and grow.

Equal Opportunity Statement: Altia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-13

If you meet the requirements and are passionate about providing exceptional customer support, we encourage you to apply for the Customer Support Manager position at Altia. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.