Customer Support Manager

Job Description:

As a Customer Support Manager at F-Secure, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met in a timely and efficient manner. You will work closely with our team to ensure high levels of customer satisfaction and retention.

Responsibilities: - Managing a team of customer support representatives - Training and coaching team members to deliver excellent service - Resolving escalated customer issues and complaints - Analyzing customer feedback to identify areas for improvement - Developing and implementing customer support strategies - Monitoring team performance and KPIs - Collaborating with other departments to improve overall customer experience - Developing relationships with key clients and partners

Requirements: - 5 years of experience in customer support or a related field - Strong leadership and communication skills - Driven and hardworking attitude - Strong persuasion and critical thinking skills - Ability to multitask and prioritize tasks effectively - Technical knowledge or experience in cybersecurity is a plus - Bachelor's degree in business or a related field

Benefits: - Gym membership - Travel opportunities - Company transportation

Working Environment: At F-Secure, we believe in building strong relationships with colleagues, clients, and partners. You will have the opportunity to work in a collaborative and supportive environment where your contributions are valued.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: F-Secure is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.