Customer Support Manager - Work from home

Job Description:

Valmet, a leading global company in the industrial sector, is seeking a talented Customer Support Manager to join our team on a part-time basis. This position allows you to work remotely from home, providing flexibility and work-life balance.

Responsibilities: 1. Manage a team of customer support representatives to provide exceptional service to clients. 2. Develop and implement strategies to improve customer experience and satisfaction. 3. Coordinate with other departments to address customer inquiries and issues in a timely manner. 4. Analyze customer feedback and data to identify trends and make recommendations for improvements. 5. Monitor key performance indicators and metrics to ensure team performance meets or exceeds expectations. 6. Provide training and coaching to team members to enhance their skills and knowledge. 7. Collaborate with sales and marketing teams to support customer retention and growth initiatives. 8. Stay up-to-date on industry trends and best practices in customer support management.

Requirements: 1. 8+ years of experience in customer support or related field. 2. Confident and motivated personality with a passion for delivering excellent customer service. 3. Strong communication and emotional intelligence skills. 4. Proven leadership experience and ability to manage a team effectively. 5. Ability to work independently and remotely. 6. Bachelor's degree in Business Administration or related field preferred.

Benefits: 1. Retirement plan to secure your future. 2. Company-provided equipment for seamless remote work. 3. Free accommodation for work-related travel.

Working Environment: At Valmet, we foster a collaborative working environment that transcends borders. You will have the opportunity to interact with colleagues from around the world, promoting diversity and global teamwork.

Equal Opportunity Statement: Valmet is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected for their individual talents and contributions.

Don't miss this opportunity to join a dynamic team and make a positive impact on our customers' experience. Apply now before the deadline on June 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.