Customer Support Manager - Work from home

Customer Support Manager Job Description:

We are looking for a dedicated and experienced Customer Support Manager to join our team at IQM Quantum Computers. As a Customer Support Manager, you will be responsible for overseeing our customer support team and ensuring that our customers receive the highest level of service and support. This is a part-time position that can be done remotely from home.

Responsibilities: - Manage and lead a team of customer support representatives - Create and implement customer support strategies and processes - Monitor customer support performance and KPIs - Handle escalated customer issues and provide resolutions - Collaborate with other departments to improve overall customer experience - Train and onboard new customer support team members - Stay up-to-date on industry trends and best practices in customer support - Handle special projects and initiatives related to customer support

Requirements: - 7+ years of experience in customer support or a related field - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Independent and adaptable with the ability to work remotely - Creative problem-solving skills - Proven track record of delivering exceptional customer service - Bachelor's degree in a relevant field is preferred - Ability to travel occasionally for team meetings and training sessions

Benefits: - Travel opportunities to meet with the team in person - Free accommodation during travel - Employee discounts on company products - Recognition and rewards based on performance and merit

Equal Opportunity Statement: IQM Quantum Computers is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

If you meet the requirements and are interested in joining our team as a Customer Support Manager, please apply by the deadline of 2024-07-03. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.