Customer Support Officer - Work from home

Job description:

Konecranes, a leading provider of lifting equipment and services, is seeking a Customer Support Officer to join their team on a part-time basis with the opportunity to work from home. This is an entry-level position suitable for individuals with no prior experience.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat channels. 2. Assist customers with inquiries, orders, and technical issues. 3. Resolve customer complaints in a professional and timely manner. 4. Collaborate with other team members to ensure customer satisfaction. 5. Keep accurate records of customer interactions and transactions.

Requirements: 1. Resourceful and motivated individual willing to learn and grow in a fast-paced environment. 2. Strong planning skills to prioritize tasks effectively. 3. Demonstrates emotional intelligence when dealing with customers and colleagues. 4. Excellent communication skills, both verbal and written. 5. Proficient in using Microsoft Office and CRM software. 6. High school diploma or equivalent.

Benefits: 1. Remote work flexibility allowing you to work from the comfort of your home. 2. Parental leave for new parents to spend time with their families. 3. Company transportation for eligible employees.

Working environment: At Konecranes, we value and cultivate a sense of ownership and responsibility at every level of the organization. We encourage our employees to take initiative and contribute to the success of the company.

Equal Opportunity Statement: Konecranes is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate based on race, gender, religion, or any other protected classification. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-29

If you meet the requirements and are excited about the opportunity to work from home as a Customer Support Officer with Konecranes, we encourage you to submit your application before the deadline. Join us in providing top-notch customer support to clients around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.