Customer Support Representative

Job Description:

ICEYE is seeking a part-time Customer Support Representative to join our team in Espoo, Uusimaa, Finland. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This role is at the Associate Level and requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide solutions to their problems in a timely and professional manner - Assist customers with product information, troubleshooting, and technical support - Process orders, returns, and exchanges accurately and efficiently - Maintain accurate records of customer interactions and transactions - Work closely with the sales and marketing teams to ensure a seamless customer experience - Identify and report any trends or issues that may require additional attention - Continuously seek opportunities to improve processes and enhance the customer experience

Requirements: - Energetic and resilient personality traits - Creative problem-solving skills - Strong teamwork and communication skills - Ability to work independently and prioritize tasks effectively - Excellent organizational skills and attention to detail - Proficiency in Microsoft Office and customer support software - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Travel and spending expenses covered - Training and professional development opportunities - Disability insurance coverage

Working Environment: At ICEYE, we encourage curiosity and questioning to fuel innovation and growth. Our team is passionate about pushing the boundaries of technology and providing exceptional service to our customers. Join us in a dynamic and supportive work environment where your ideas are valued and your skills are nurtured.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: ICEYE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.