Customer Support Representative

Job Description:

As a Customer Support Representative at Kesko, your main responsibility will be to provide exceptional customer service and support to our clients in a timely and professional manner. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction with our products and services.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Assist customers with product information, pricing, and order processing - Resolve customer complaints and issues in a timely and effective manner - Collaborate with internal teams to provide solutions to complex customer problems - Maintain accurate customer records and information in the company database - Identify opportunities to upsell or cross-sell products and services to customers - Provide feedback to management on customer trends and issues

Requirements: - 4 years of experience in a customer support role or similar position - Hardworking and motivated individual with strong communication skills - Ability to negotiate and persuade customers effectively - Excellent problem-solving skills and a customer-first mindset - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Flexibility to work part-time hours based on the company's needs

Benefits: - Gym membership - Travel and spending expenses - Medical coverage - Opportunities for ongoing learning and development

Equal Opportunity Statement: Kesko is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.