Customer Support Representative

Job Description: 10Monkeys is seeking a resourceful and passionate Customer Support Representative to join our team in Vantaa, Uusimaa, Finland. As a part-time entry-level position, this role is perfect for individuals looking to gain experience in customer support and make a positive impact on our growing company.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Provide support and guidance to customers on our products and services. 3. Identify and escalate priority issues to the appropriate team members. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Assist in developing and improving customer support processes and procedures. 7. Handle customer complaints and provide appropriate solutions. 8. Stay up to date on product knowledge and industry trends to better assist customers.

Requirements: 1. Strong communication skills and a customer-focused attitude. 2. Ability to work well in a team environment and cooperate with colleagues. 3. Excellent planning and organizational skills to prioritize tasks effectively. 4. Basic computer skills and familiarity with CRM software. 5. High school diploma or equivalent. 6. No previous experience required, but a willingness to learn and grow in the role. 7. Must be legally eligible to work in Finland.

Benefits: 1. Life insurance coverage for peace of mind. 2. Remote work flexibility to accommodate your schedule. 3. Paid overtime opportunities to increase your earnings. 4. A working environment committed to environmental responsibility and sustainable practices.

Equal Opportunity Statement: 10Monkeys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 13, 2024

If you are a motivated individual with a passion for helping customers and a desire to grow in a dynamic company, we encourage you to apply for our Customer Support Representative position at 10Monkeys. Join us in making a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.