Customer Support Specialist

Job description:

We are looking for a part-time Customer Support Specialist to join our team at Measur in Espoo, Uusimaa, FI. As an entry-level position, we are seeking individuals with at least 1 year of experience in customer support or a related field. The ideal candidate will be independent, resilient, and possess strong analysis and communication skills.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat channels 2. Assist customers with inquiries, issues, and troubleshooting 3. Maintain accurate records of customer interactions and transactions 4. Collaborate with internal teams to resolve customer complaints and escalate as needed 5. Identify opportunities to improve customer experience and offer feedback to management 6. Stay up-to-date on product knowledge to provide accurate information to customers 7. Assist with training new customer support team members as needed

Requirements: 1. 1+ years of experience in customer support or a related field 2. Excellent communication skills, both written and verbal 3. Strong analytical skills to assess customer needs and provide solutions 4. Ability to work independently and as part of a team 5. Resilient attitude towards challenging situations 6. Proficiency with CRM software and Microsoft Office suite 7. High school diploma or equivalent required, college degree preferred

Benefits: - Dental insurance - Vision insurance - Life insurance

Working environment: At Measur, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our team is dedicated to providing exceptional customer support and creating a positive work environment for all employees.

Deadline to apply: 2024-06-26

Equal opportunity statement: Measur is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.