Customer Support Specialist - Work from home

Job Description:

Loupedeck, a leading technology company based in Helsinki, is seeking a Customer Support Specialist to join our team on a part-time basis. This position offers the opportunity to work from home, providing flexibility and convenience for the right candidate. As an entry-level role, no prior experience is required, making it an ideal opportunity for motivated and driven individuals looking to kickstart their careers in customer support.

Responsibilities: - Handle customer inquiries via phone, email, and chat in a timely and professional manner - Provide technical support and troubleshoot any issues related to Loupedeck products - Assist customers with product setup, installation, and usage - Document all customer interactions and maintain accurate records - Collaborate with other departments to resolve complex customer issues - Identify opportunities to improve customer satisfaction and retention - Stay up-to-date on product knowledge and industry trends

Requirements: - Strong communication skills and the ability to effectively interact with customers - Excellent problem-solving abilities and attention to detail - A positive attitude and willingness to learn - Ability to work independently and manage time efficiently - Leadership skills to take charge of customer interactions - Persuasion skills to upsell products and services - Prior experience in customer service is a plus, but not required

Benefits: - Retirement plan - Vision insurance - Disability insurance

Working Environment: At Loupedeck, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive environment where every team member can thrive and contribute to our success.

Equal Opportunity Statement: Loupedeck is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 29, 2024

If you are a motivated individual with a passion for customer support and a desire to work from home, we encourage you to apply for the Customer Support Specialist position at Loupedeck. Join our team and be part of a dynamic company that values your skills and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.