Customer Support Specialist - Work from home

We are looking for a dynamic and self-motivated Customer Support Specialist to join our team at Seriously Digital Entertainment. This is a part-time position that can be done from the comfort of your own home in Tampere, Pirkanmaa, Finland.

As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our users through various channels including email, chat, and phone. You will need to be adaptable and have a high level of independence to handle customer inquiries efficiently and effectively. This role requires a high level of emotional intelligence to understand and empathize with our users' needs.

Responsibilities: - Respond to customer inquiries and provide solutions in a timely manner - Troubleshoot technical issues and escalate to the appropriate team when necessary - Maintain accurate records of customer interactions and transactions - Conduct research to find quick and accurate answers to customer questions - Keep up-to-date with product knowledge and updates - Collaborate with other team members to improve customer satisfaction and retention

Requirements: - At least 2 years of customer support experience - Excellent communication skills, both written and verbal - Strong research skills to quickly find answers to customer inquiries - High emotional intelligence to handle difficult customer interactions with empathy - Adaptable to changing customer needs and company processes - Ability to work independently and prioritize tasks effectively

Benefits: - Relocation allowance for eligible candidates - Disability insurance coverage - Employee discounts on company products - Promotion of work-life balance and employee well-being

Equal Opportunity Statement: Seriously Digital Entertainment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for this position before the deadline on June 23, 2024. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.