Customer Support Specialist - Work from home

Job Description:

Kamux, a leading automotive retailer, is currently seeking a part-time Customer Support Specialist to join our team in Tampere, Pirkanmaa, Finland. This is a work-from-home position at the Associate level, requiring a minimum of 3 years of experience in a customer support role. The ideal candidate will possess a confident and adaptable personality, along with strong people management and leadership skills.

Responsibilities: 1. Provide excellent customer support via phone, email, and chat 2. Assist customers with inquiries, concerns, and issues in a professional manner 3. Collaborate with colleagues to resolve customer problems efficiently 4. Manage and update customer accounts and information accurately 5. Document customer interactions and provide feedback to improve processes 6. Build strong relationships with clients and partners to enhance the customer experience 7. Stay up-to-date on industry trends and best practices in customer support 8. Meet or exceed customer satisfaction goals and KPIs

Requirements: 1. 3+ years of experience in a customer support role 2. Excellent communication skills, both verbal and written 3. Strong problem-solving abilities and attention to detail 4. Ability to work independently and as part of a team 5. Proficiency in Microsoft Office and CRM software 6. High school diploma or equivalent 7. Availability to work part-time hours, with flexibility in schedule

Benefits: 1. Free accommodation for remote work 2. Travel opportunities for training and team-building events 3. Paid Time Off (PTO) for vacation and personal time 4. Opportunity for career growth and advancement within the company

Working Environment: At Kamux, we value collaboration and teamwork. As a Customer Support Specialist, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We foster a positive and inclusive work culture that encourages creativity, innovation, and continuous learning.

Equal Opportunity Statement: Kamux is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.