Live Chat Associate

Job Description:

HappyOrNot is seeking a passionate and dedicated Live Chat Associate to join our team in Espoo, Finland. As a Live Chat Associate, you will be responsible for providing exceptional customer service through live chat support on our website. This role is ideal for individuals who thrive in a fast-paced environment and enjoy interacting with customers.

Responsibilities: - Engage with customers through live chat to provide support and assistance - Answer customer inquiries and resolve issues in a timely and professional manner - Escalate customer issues to the appropriate department when necessary - Update customer records and information accurately - Collaborate with team members to improve customer service processes and procedures - Monitor and respond to customer feedback on the live chat platform

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and other basic computer skills - Strong planning and strategic planning skills - Passion for providing outstanding customer service

Personality Traits: - Passionate - Dedicated

Soft Skills: - Planning - Strategic planning

Benefits: - Travel opportunities - Free accommodation - Gym membership

Working Environment: At HappyOrNot, we nurture an entrepreneurial atmosphere, even within an established organization. We believe in empowering our employees to take ownership of their roles and contribute to the growth and success of the company. As a Live Chat Associate, you will have the opportunity to work in a dynamic and collaborative environment where your ideas and contributions are valued.

Equal Opportunity Statement: HappyOrNot is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-04

If you meet the requirements and are excited about the opportunity to join our team as a Live Chat Associate, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.